Terms and Conditions

 

Detailed Description of Good and / or Services



Pietie Coetzee Hockey is a business in the sporting goods industry that markets field hockey equipment.


Delivery policy



Subject to availability and receipt of payment, requests will be processed within three working days and delivery confirmed by way of booking tracking number.


Return and Refunds Policy



The provision of goods and services by Pietie Coetzee Hockey is subject to availability. In cases of unavailability, Pietie Coetzee Hockey will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.


Customer Privacy Policy
 


Pietie Coetzee Hockey shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm


Payment Options Accepted



Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into Pietie Coetzee Hockey bank account, the details of which will be provided on request.


Credit Card Acquiring and Security


Credit card transactions will be acquired for Planet Hockey by EcoPay who are the approved payment gateway for Nedbank (if you have your own merchant account) OR Nedbank (if you’re using EcoPay’s Virtual Merchant Account) of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.


Customer Details Separate from Card Details


Customer details will be stored by Pietie Coetzee Hockey separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za.


Merchant Outlet Country and Transaction Currency



The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


Responsibility



Pietie Coetzee Hockey takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.


Limitation of Liability


Neither provider nor any holding company, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of products purchased from this website.


Variation


Pietie Coetzee Hockey may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Pietie Coetzee Hockey contact details
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